Shipping
Unfortunately we are currently unable to ship to Quebec or take orders from customers located in Quebec. We are working to resolve this, please check back soon.
Free Shipping: Shipping is free in Canada for orders over $175.
Flat Rate Shipping: Orders under $175 ship for a flat rate of $11
We ship anywhere in Canada and all orders ship from within Canada so there’s no need to worry about border delays or duties.
Please note we currently only ship to Canadian addresses.
Shipping Times: Most orders ship out next business day. Typically it takes between 2-6 business days from the day you order to the day your order reaches your door. Shipping times depend on where you are located in Canada.
Backorders: From time to time there will be situations where a product is on backorder (we work to limit this as much as possible). In this case we will contact you with a few options. 1) We can refund you for the backordered product and ship the remainder of your order or 2) You can replace the backordered product with another product of equal price or 3) We can hold your order until the backordered product comes back in stock.
Returns
There are a few cases where you may need to return a product:
- It came broken, damaged, or defective: We are so sorry and will either refund or replace the product immediately. Please email us letting us know the situation.
- Change your mind?: We want you to have an excellent experience with us and will accept returns for unopened, unused items within 60 days of purchase. As soon as we receive the items back we will issue you a full refund and notify you by email. Please email the details of the situation including your order number to service@yarncanada.ca and we will email you an address to ship the products back to.
